Refund Policy Overview

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AlphaLedger subscriptions and add-ons are generally paid in advance. This article explains when payments may be refundable and how cancellations affect future billing.

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General refund policy

Unless required by law, stated at checkout, or agreed by AlphaLedger in writing, payments are final and non-refundable.

This may include:

• Subscription fees
• Add-on fees
• Renewal charges
• Yearly plan payments

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Cancellations

You can cancel your subscription or add-on to stop future renewal charges.

In most cases:

• Cancellation takes effect at the end of your current paid billing period
• You keep access until the billing period ends
• You are not automatically refunded for unused time
• You must cancel before the next billing date to avoid renewal charges

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Refund exceptions

A refund may only be considered in limited cases, such as:

• A refund is required by applicable law
• A refund was clearly stated at checkout
• AlphaLedger approves the refund in writing
• There is a billing issue that needs review

Submitting a refund request does not guarantee approval.

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Yearly plans

Yearly plans are billed annually and offered at a discounted rate.

Because they are paid in advance, yearly plans are generally non-refundable after purchase or renewal, unless an exception applies.

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Add-ons

Add-ons are also generally non-refundable once processed.

If you no longer need an add-on, cancel it before your next billing date to avoid future charges.

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How to request a review

If you believe there was a billing issue, contact AlphaLedger support and include:

• The email address used at checkout
• The plan or add-on purchased
• The transaction date
• A brief explanation of the issue

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Need help?

If you have questions about a charge, cancellation, or refund request, contact AlphaLedger support.

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