How to Submit a Bug Report

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If something does not look right in AlphaLedger, you can submit a bug report directly from inside the app.

Bug reports help the AlphaLedger team investigate issues with the user interface, account data, analytics, dashboards, or anything else that may need review.

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When to submit a bug report

You should submit a bug report if you notice:

• Incorrect or missing account data
• A dashboard that does not look right
• An account that may need reprocessing
• A UI or UX issue
• A feature that is not working as expected
• A chart, metric, or value that appears incorrect
• Any other unexpected behavior inside the app

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How to submit a bug report

To report a bug:

• Open AlphaLedger
• Go to the left-hand menu bar
• Click Report a Bug
• Select the affected account, if applicable
• Describe the issue clearly
• Add a screenshot, if helpful
• Submit the report

The more detail you provide, the easier it is for the team to investigate.

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What to include

When submitting a bug report, try to include:

• Which account is affected
• What you expected to happen
• What actually happened
• Where in the app the issue appears
• A short description of the problem
• A screenshot, if possible

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What happens after submission

After you submit a bug report, the AlphaLedger team will review it and investigate the issue.

You can also view your ticket status from the bug reporting area inside the app.

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